Cheltenham Racecourse

Answers to frequently asked questions

Do you still have questions about The Wychwood Music Festival?

Please take a look at our FAQ which features some of our most common queries.

Can I buy tickets on the day?

If we still have tickets left, then they will be available on the day. Please check this website closer to the festival for updates regarding sales. Some tickets have sold out in previous years, so we advise our customers to buy in advance to avoid disappointment. Tickets on the day may be slightly more expensive

I want to see a particular act but can't get to the festival in the morning. Is there a discount on day tickets on the door if I can't attend the whole day?

No. We are sorry that you are unable to attend earlier and enjoy the whole festival experience. Only full price day tickets will be available for purchase on the door (subject to availability), which allow you to enjoy the programmed events until 3am.

Do I require a pass for my car?

Yes, you will require a Car Park pass. These can be purchased in advance via our ticket booking platform.

I'm bringing a live-in vehicle – do I need separate pass for that?

Yes, you will need to purchase a Campervan pass for the vehicle.

Please note: all guests in the campervan/caravan will require a Weekend with camping Ticket.

I've ordered my tickets but they haven't arrived yet. What should I do?

All tickets are sent via email. Please check your spam/junk folders, in case the email has landed there. If you have not received your tickets by late May, please get in touch with the ticket agent through who you purchased your tickets.

I pay for my ticket by direct debit, when will I receive the ticket?

Assuming all of your payments have gone through successfully, you will receive your ticket by email within 10 days of your final payment in May. We will email you if there is a problem with your ticket.

Do children under 10 require a ticket?

Children aged under 10 are free to enter the festival, but you still need to order a free ticket for them to gain entry to the festival. These can be booked through any of our ticket agents.

I live very close to the racecourse. Is there a resident's discount?

No. We do not currently offer a resident's discount on any of our tickets.

I bought my tickets early and now discover I can't come, can I get a refund?

We have a no refunds policy. Please see the terms and conditions on the ticket page for more information.

What time is the on site box office open from?

The on site box office will be open from on Friday, Saturday and Sunday.

I don’t have a printer to print my e-tickets, is this a problem?

If you are unable to print your e-ticket, we will be able to scan it from your phone instead. Please ensure you have your tickets downloaded before you arrive to ensure a speedy entry to the festival!

How can I apply to perform at Wychwood Festival?

Wychwood Festival 2023 Band Applications have not yet opened.

Sign up to our mailing list to be the first to know when Band applications open later this year!

Are we allowed an awning on our campervan/caravan?

Yes, this is allowed.

We are camping, but our friends are coming in a caravan / campervan, can we camp in the same area?

We have separate areas for tents and live-in vehicles, but the areas border each other so it is possible to camp near to each other. Please ask the stewards about this on arrival and they can point you in the right direction.

We don’t have a campervan but would like to sleep in our van; can we buy a campervan ticket?

We only allow campervans, caravans or properly converted camping vehicles on to the campsite.

I'm particularly interested in the workshops. Is there any additional cost to attend them?

All of our workshops are free to attend!

When do the workshops start?

Workshops start at around on Friday and on Saturday and Sunday.

What is the policy regarding food and drink at the festival?

You may not bring your own food and alcohol into the festival village. There are plenty of food stalls that cater for all tastes at reasonable prices and the bars stock a range of drinks. This policy does not apply to the campsite. You can eat and drink your own supplies on the campsite.

Please do not bring any glass bottles to the Festival site, including the campsite—glass items and their contents will be confiscated. This is to protect the safety of the people and horses who use the racecourse.

Are dogs allowed at the festival?

We can allow only guide dogs onto the festival site, including the campsite.