Privacy Policy
This privacy policy sets out how Tribe Festivals uses and protects any information that you give the Wychwood Festival.
Who we are
Wychwood Festival is an event organised by Tribe Festivals Ltd. This privacy policy explains how we use any personal information we collect about you when you use this website or purchase festival tickets through one of our partners.
Tribe Festivals Ltd
46 Market Square
Witney
Oxfordshire
OX28 6AL
Tel: 01993 772 580
Tribe Festivals Ltd is committed to ensuring that your privacy is protected. When we ask you for personal information, you can be assured that it will only be used in accordance with this privacy policy.
What information do we collect about you?
- Mailing List
We collect information about you when you sign-up to receive updates about news and events via an online form on this website, or you choose to opt-in to receive updates when you purchase a ticket through one of our partners.
When you sign up to receive updates using our website form, we collect your first and last name, and your e-mail address.
When you opt-in to receive updates when you purchase a ticket, we collect your name, e-mail address, phone number and postal address.
- Website visitors
When you visit wychwoodfestival.com, we load user tracking tools to collect data on the browser environment and details about visitor behaviour.
We also use the services of a third-party digital marketing agency, Havas Entertainment, with whom we share the collected user data. Havas utilises the collected user data to personalise future marketing campaigns. Havas also shares the data with their partner Fifty to further understand user behaviour.
Tools loaded:
- Google Analytics. Sets cookies on your browser to log the browser's session and posts data directly to Google's servers.
- Facebook pixel software and service: as a user data gathering tool; analysing traffic to the website from Facebook's social network. Facebook uses cookies and receives information when a user visits our website, including device information and information about a user's activity. This occurs whether or not a user has a Facebook account. For more information on cookies set by Facebook, please see Facebook's Cookie Policy.
Please see the section titled Cookies set by third-party tools in this privacy policy for more information.
How will we use the information we have about you?
- Mailing List: E-mails
We use your name and e-mail address to send you e-mails when you sign-up or agree to opt-in to receive updates about news and events.
We use the mailing list service provided by EmailOctopus to manage our mailing list and send out campaign e-mails. EmailOctopus collect data about e-mails opened and interactions made through the e-mails. The data collected helps us understand better how our e-mail content is received and working. For more information, please see EmailOctopus's statement on GDPR compliance.
Previously we have used mailing services from the following providers:
- Your Mailing List Provider (YMLP) to manage the mailing list and send out the e-mails. YMLP collect data about the e-mails opened and clicks made on links within an e-mail. For more information, please see YMLP's GDPR statement.
- MailChimp to manage our mailing list and send out campaign e-mails. MailChimp collect data about e-mails opened and interactions made through the e-mails. For more information, please see MailChimp's privacy statement for mailing list contacts.
Where you have provided us with your postcode, we use it along with other postcodes held in the mailing list to help us understand where our subscribers are located and prepare for future events.
You may unsubscribe from receiving e-mail messages at any time using the link provided at the bottom of our e-mails.
- Mailing List: Text Messages
Where you have provided us with your phone number, we may send you text messages when you sign-up or agree to opt-in to receive updates about news and events.
We use a Short Messaging Service (SMS) provided by Text Marketer to manage the sending of bulk text messages. For more information, please see the Text Marketer Information Security Statement (PDF, 109KB).
You may unsubscribe from receiving text messages at any time by texting BGOY to the number 88802.
- Website visitors
With the user's consent, we use the Google Analytics data collected from the website to help us receive a better understanding of how users interact with website content and the types of devices used to view website content, with the clear aim of providing the best user experience possible.
With our digital marketing partner we use the data collected by Google for further direct marketing on those platforms, and we use the Facebook pixel software to allow us to measure the effectiveness of advertising placed into the facebook network.
How long will we keep information about you?
- Mailing List
We will retain your information on our mailing list whilst you remain subscribed, and up to 1 month after you unsubscribe.
Where you have provided us with your phone number, and we use the SMS provider Text Marketer, the messaging data is held by Text Marketer for no longer than 6 months from the date we send out a text message.
You have the right to view, amend or remove the personal information we hold for you: please see the Your Rights section of this privacy policy for more information.
- Website visitors
Information logged by the Google Analytics service is held for no longer than 14 months. Holding the information for this length of time is useful for us to view visitor interactions over time and compare those with previous years.
Information collected by our digital marketing service is retained by the service for as long as it is necessary for the purposes for which it was collected. Please read more on the Data Protection Policy of Havas Entertainment.
Information gathered by the Facebook pixel software is held indefinitely. Quoting Facebook from their policy section entitled: Data retention, account deactivation and deletion
We store data until it is no longer necessary to provide our services and Facebook Products or until your account is deleted – whichever comes first.
Users who also have a Facebook account can view their Facebook ads settings and update their preferences at any time.
Cookies set by third-party tools.
Cookie name: | Expiration time: | Description: |
---|---|---|
_ga | 24 months | Identifies an individual browser session by assigning a randomly generated client identifier (Client ID). Used to distinguish users. Included in each page request. |
_ga_<id> | 24 months | Identifies the targeted Google Analytics property and persists the browser session. Included in each page request. |
_gcl_au | 3 months | Conversion linker, storing campaign information. Measures click data so that Google Ads conversions are measured effectively. Included in each page request. |
Cookie name: | Expiration time: | Description: |
---|---|---|
_fbp | 3 months | Carries a unique identifier for the website domain and is used to store information identifying an individual visitor coming from the Facebook network. Included in each page request. |
Cookies set by our digital marketing service (when consent is given):
- 1P_JAR
- AEC
- APISID
- HSID
- IDE
- NID
- OTZ
- SAPISID
- SID
- SIDCC
- SSID
Manage your browser’s cookies.
The following links provide information on how to manage cookies on the specified browser or mobile operating system. If so desired, cookies set by us or third-party tools we use may be blocked.
Prevent this website from tracking you.
The Wychwood Festival website will honour a request made by a website visitor to not be tracked. This request can be made by enabling the new Global Privacy Control (GPC) option in your browser's configuration. Alternatively, where GPC is not yet supported, you may set the ‘Do Not Track’ option in your browser's privacy settings.
For more information please see:
- Global Privacy Control – https://globalprivacycontrol.org/
- Do Not Track – https://allaboutdnt.com/
When either the Global Privacy Control or the ‘Do Not Track’ option is set, we will not load any visitor tracking software.
Your rights
Under the GDPR you have clearly defined rights to access the personal information we hold on you and we have procedures in place to ensure we respond to your access request without undue delay and within 1 month on receipt of your request.
If you believe that any information we are holding on you is incorrect or incomplete, or you wish to have a copy of the information we hold on you, or have your information erased, please contact us with your request either by:
E-mail gdpr@tribefestivals.com or phone on 01993 772 580.